Secure payments
Payments
Six payment methods, no fees.
Card, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna instalments in three interest-free payments. Cash on delivery is also available for deliveries within Italy. No method carries a surcharge over any other.
€0
fees on every method
3 instalments
interest-free with Klarna
3-D Secure
authentication on all cards
Accepted methods
Credit or debit card
Visa, Mastercard, Maestro and American Express. The charge is taken on order confirmation and every transaction goes through your bank's 3-D Secure authentication. Card details never pass through our systems.
PayPal
Authentication takes place on PayPal's own pages and you return to checkout automatically once it completes. Payment details stay with PayPal: the store receives only the transaction confirmation.
Apple Pay and Google Pay
Tokenised payment with biometric authentication. The card number is not transmitted: a transaction-specific, non-reusable token travels in its place.
Klarna — three interest-free instalments
The amount is split into three equal monthly instalments at zero interest. The first is charged on order confirmation, the others at 30 and 60 days. On a €349 order that comes to €116.33 per instalment.
Shop Pay
For customers already registered with the network, address and payment method are pre-filled and checkout completes in two steps.
Cash on delivery — Italy only
Payment in cash to the courier on delivery, with nothing paid up front. Available only for deliveries within Italy: third-party collection services are not operated on foreign destinations.
Transaction security
Payment does not take place on this site. On confirmation the session is transferred to the Shopify checkout, certified PCI DSS Level 1 — the highest grade the card networks provide for — over a TLS-encrypted connection that covers every page on the domain.
- Card details never reach the store and are not stored on our systems: they are handled directly by the payment network.
- Every card transaction is subject to the strong customer authentication required by the PSD2 directive, in whatever form your bank has configured.
- In the event of unauthorised use of the payment instrument, the network's chargeback procedure applies: no contractual clause of ours limits it.
- The receipt or invoice is emailed together with the order. To have it issued to a VAT-registered business, complete the tax fields at checkout.
When you are charged and refunded
| Method | Charge | Refund |
|---|---|---|
| Card, Apple Pay, Google Pay, Shop Pay | on order confirmation | to the same card, 2–5 working days |
| PayPal | on order confirmation | to the PayPal account, usually within 24 hours |
| Klarna | three instalments at 0, 30 and 60 days | outstanding instalments cancelled, those already charged returned |
| Cash on delivery | in cash on delivery | bank transfer to the IBAN you provide |
Credit times are set by the bank or the network. The refund is authorised on the day the return is inspected. The full procedure is set out on the Returns and refunds page.
Frequently asked questions
Is there a surcharge for cash on delivery?
No, no surcharge applies. The courier requires the exact amount in cash: they carry no change and do not accept cheques.
Can I pay by bank transfer?
Advance transfer is available for business-invoiced orders and must be agreed by phone before the order is placed: the bank details are emailed and the goods dispatched once the funds clear. The method is not shown among the checkout options.
Klarna declined my application.
The credit assessment is entirely Klarna's: the store has no visibility of their decision and cannot intervene. The order can be completed with another method; for deliveries in Italy, cash on delivery involves no prior assessment.
How do I get a VAT invoice?
Complete the VAT number and recipient-code fields in the tax section at checkout: the electronic invoice is issued automatically. Details can be corrected the same day, before submission, by contacting customer service.
The payment was declined but the amount is held on my card.
That is a pre-authorisation, not a charge. When a transaction fails, the bank releases it automatically, usually within 3-5 working days. Nothing has been collected and no order has been registered.
Can I combine two payment methods on one order?
No, each order is settled with a single method. To spread the cost, Klarna splits the amount into three interest-free instalments.
Help before you order
For advice on the most suitable method or on entering tax details, support is available by phone and on WhatsApp.
You can also see the contact page, with the full list of channels and their hours.