Shipping and delivery
Shipping
Order by 12:00, it ships the same day.
Orders ship from our warehouse in Pesche (IS), Italy, by express courier. Orders received before 12:00 on a working day are handed to the courier the same day. From that point only transit days count, listed below by destination band.
24/48h
transit within Italy
€0
shipping over €99 in Italy
12:00
daily cut-off time
Rates
| Destination | Rate | Free-shipping threshold |
|---|---|---|
| Italy, islands included | €4.99 | orders over €99 |
| European Union | €9.99 | flat rate, no threshold |
Every tool in the catalogue is priced above the €99 threshold, so shipping within Italy is effectively included on any tool order. The €4.99 rate applies to orders made up solely of spares or accessories. All amounts include VAT and no additional charges apply on delivery.
Transit times by destination
The figures below are working transit days. They run from the day of the order for orders received before 12:00, and from the next working day otherwise. They match the standard transit times declared by the courier, not its best recorded times.
1–2 working days
Italy, islands included
€4.99 · free over €99
2–3 working days
Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain
€9.99
3–5 working days
Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden
€9.99
Order fulfilment cycle
- 1
Order confirmation
Once the order is registered, a confirmation email with the summary is sent. The document also serves as proof of warranty and should be kept.
- 2
Shipment prepared
Every tool ships in its original case, complete with batteries, charger and accessories. The contents are checked before the packaging is sealed.
- 3
Tracking sent
When the courier collects, the tracking code is sent so you can check the status of the shipment and the expected delivery date.
- 4
Kerbside delivery
Delivery is made to the address given, during working hours. If nobody is present the courier leaves a card and tries again the next day; after the second attempt, redelivery can be rescheduled from the tracking link.
Frequently asked questions
Order placed on Friday afternoon: when is it delivered?
The shipment leaves on Monday, as the courier does not collect at weekends. Transit days for your destination band then start from Monday: within Italy delivery falls between Tuesday and Wednesday.
Do you deliver to the islands?
Yes, Sicily and Sardinia included, at the same rate as the mainland and with no surcharge. For the smaller islands the courier may add one transit day.
Can the delivery address differ from the billing address?
Yes, the two addresses can be set separately when ordering. A later change is possible as long as the shipment has not yet been handed to the courier: in that case please call customer service.
What should I do if the packaging arrives damaged?
Sign the delivery note adding the wording «accepted subject to inspection — damaged packaging» and report it the same day. That reservation allows a claim to be opened with the courier, which we handle in full and at no cost to you. Without it, the claim becomes considerably harder to pursue.
Are there customs charges?
No. We ship only within the European Union, where no duties or customs clearance apply: the amount shown at checkout is final.
Tracking has not updated for two days.
This happens when a shipment moves between two hubs without an intermediate scan. If there is no update after 48 working hours, we open the enquiry with the courier ourselves, on the basis of the consignment note.
Check the status of a shipment
Have your order number to hand: tracking is checked during the call and the expected delivery date confirmed.
You can also see the contact page, with the full list of channels and their hours.